Reflecting on Autonomy/Empowerment – Considering empowerment in various ways
We discussed the many sub-groups of discourse. Like discourse, autonomy has sub-groups. Workplace autonomy is a sub-group of empowerment. As you review the definition of workplace autonomy below, think about leaderships definition of autonomy/empowerment as it relates to the hotel initiatives.
I summarize workplace autonomy as, employee freedom to determine how to meet an employer required goal. Using the hotel as an example:
· From leaderships view Quality = Smiles
· Leaderships goal is to educate employees that Smiles = Quality
· Leadership empowers the employees by informing the employees of the requirement to smile but not dictating how to smile. Some additional constraints to the smile requirement could be….
o Show your teeth
o Don’t show your teeth
o Smile big
o Turn your head to right when you smile…
The empowerment is educating on the requirement but allowing individuality on the execution.
Food Quality is another great example. Molded bread brought to the table is unacceptable. Trainings designed like the “smiles” program help to ensure that we don’t get molded bread.
As we saw in our reading, balance is key to literacy and business success. See the link below that contains additional details on workplace autonomy.
Workplace Autonomy: Additional Information
I hope that this allowed you to think about empowerment in various ways.